University of Leeds – Faculty of Biological Sciences – SES Team
Enhancing Customer Experience Workshop – Wednesday 13th November 2019
External Customer Experience Standards
Customer Service Excellence – Homepage
Customer Service Excellence – The Standard (pdf)
Customer First Standard – Homepage
Customer First – The Standard
National Occupational Standard for Customer Service
298 Page PDF of Customer Service Standards
Red Vanilla Workshop Material
Enhancing Customer Experience – Workbook – Word
Enhancing Customer Experience – Workbook 30 07 2019 – PDF
University of Leeds – School of Medicine SES Team Powerpoint 6 Mb