Sheffield Teaching Hospital NHS Foundation Trust (Online)

Skills for Responding to Challenging Situations

Download online facilitated workshop workbook pdf here:  MS Teams accompanying workbook

Powerpoint iconDownload online facilitated workshop Powerpoint here: Skills for Responding to Challenging Situationss AM Timings

More resources for staff

Short article from Dental Nursing magazine March 2021
PPE mask wear: how dental nurses break down the barriers in dentistry  
We Are Beyond a Derbyshire based coaching, training and leadership development have very kindly and generously given us permission to share their excellent resources
20 page Resilience and Wellbeing toolkit plus associated resources.
52 page easy to read, well laid out workbook published by Skills for Care organisation
Building your own resilience, health and well-being  
Health Education England Conflict Resolution Level 1 E-Learning Course

More resources for managers

The Fifteen Steps Challenge – Quality from a patient’s perspective: A toolkit for clinics and outpatient settings.  18 Page PDF guide published 2017 by NHS England
Fifteen Step Challenged – For Clinics and Outpatients  
52 page document – Workforce Stress and the Supportive Organisation – A framework for improvement through reflection, curiosity and change.  Produced April 2019 by HEE National Workforce Skills Development Unit